Frequently Asked Questions

Becoming a patient is simple. You can book your initial consultation online or call us at (212) 644-9100. During your first visit, we'll conduct a comprehensive 60-90 minute consultation to understand your health history, current concerns, and goals.

After your initial consultation, our team will recommend a personalized care plan and discuss membership options that fit your needs.

No, you do not need a referral to become a patient at Genesis Health. You can schedule directly with us. However, we encourage you to bring any relevant medical records, recent lab results, or documentation from other providers to help us understand your complete health picture.

Please bring the following to your initial consultation:

• Photo identification
• Completed intake forms (sent via email before your visit)
• List of current medications and supplements
• Recent lab results or medical records (if available)
• List of questions or concerns you'd like to discuss

Don't worry if you don't have all your records—we can request them from other providers with your authorization.

Your initial consultation is 60-90 minutes. This extended time allows us to thoroughly understand your health history, lifestyle factors, symptoms, and goals. We believe in unhurried appointments where you have time to share your full story and ask questions.

Yes! If you'd like to learn more about our approach before committing to an appointment, we offer complimentary discovery calls. During this brief call, you can ask questions about our services, discuss whether Genesis Health is the right fit for your needs, and learn about membership options.

Call us at (212) 644-9100 or contact us online to schedule a discovery call.

Wait times vary depending on provider availability and your scheduling preferences. We typically can accommodate new patient appointments within 1-2 weeks. Sunday appointments tend to book further in advance due to high demand from busy professionals.

For the most current availability, please check our online booking system or call our office.

No, you're not required to commit to membership immediately. You can complete your initial consultation and any recommended testing before deciding on a membership tier. Many patients choose to experience our care firsthand before selecting the membership level that best fits their needs.

Our team will explain all membership options and help you choose the right fit after your consultation.

Your patient portal login credentials are sent via email after your first appointment. You can access the portal at genesishealthny.com/patient-portal or through our mobile app (available on iOS and Android).

Through the portal, you can:

• View your health records and lab results
• Message your care team directly
• Schedule appointments
• Access educational resources
• Review your treatment protocols

If you need help accessing your portal, please contact our office.

Existing patients can schedule follow-up appointments through:

• Patient Portal: Log in and select "Schedule Appointment"
• Phone: Call (212) 644-9100
• Portal Message: Message our scheduling team directly

Signature and Elite members enjoy priority scheduling and can often secure same-week appointments.

You can message your care team directly through the secure patient portal. All portal communications are HIPAA-compliant and become part of your medical record. Our team typically responds within 1-2 business days.

For non-urgent questions that require a more detailed response, you may also use our Paid Inquiries service for physician-reviewed answers within 2 business hours.

Lab results are released to your patient portal as soon as they're available and reviewed by your provider. You'll receive an email notification when new results are posted.

For comprehensive lab panels, your provider will typically schedule a results review appointment to discuss findings and any protocol adjustments in detail.

You can reorder supplements through our online dispensary (link available in your patient portal) or by contacting our office. Members receive discounts on all supplement orders—15% for Essential, 20% for Signature, and 30% for Elite members.

For prescription items, please contact our office or message through the portal to request refills.

Yes, you can upgrade or change your membership at any time. Contact our patient concierge team to discuss your options. Upgrades take effect at your next billing cycle, and any unused benefits from your current tier may be prorated.

If you need to downgrade or cancel, we require 30 days notice before your next billing date.

The Paid Inquiries service allows existing patients to submit non-urgent health questions and receive a physician-reviewed response within 2 business hours. This is ideal for questions that arise between appointments but don't require an in-person visit.

Options include:

• Quick Question ($35): Simple clarification, single topic
• Standard Inquiry ($75): Detailed question with chart review
• Comprehensive Review ($150): Multiple questions, full chart + lab review

Functional medicine is a personalized, science-based approach that explores the interconnected systems influencing your wellbeing—including genetics, environment, and lifestyle. Rather than just treating symptoms, we investigate the underlying factors affecting your health.

Our approach considers the whole person: we evaluate how your body systems work together and identify root causes rather than prescribing one-size-fits-all solutions.

Our comprehensive services include:

• Root Cause & Lab Testing: Advanced diagnostics beyond standard panels
• Hormone Optimization: Personalized protocols for men and women
• Gut Health: Microbiome analysis and optimization
• Environmental Medicine: Heavy metal and toxin evaluation
• Weight Management: Sustainable, metabolically-informed approaches
• IV Wellness Therapy: Nutrient infusions for optimal absorption
• Peptide Protocols: Medically supervised wellness support
• Hair Restoration: PRP and laser therapy with AI tracking
• Feminine Wellness: Non-surgical vaginal rejuvenation

Schedule a consultation to discuss which services may be right for you.

No, Genesis Health does not offer Botox. Our aesthetics philosophy focuses on regenerative approaches that support natural-looking enhancement and long-term vitality rather than neurotoxin-based treatments.

Our aesthetics services include hair restoration (PRP, low-level laser) and feminine wellness (non-surgical options). We believe in subtle refinement that helps you look refreshed, not "done."

Our exclusive AI-powered hair restoration tracking system uses advanced imaging technology to precisely measure your progress at every session. Unlike subjective before-and-after photos, our AI analyzes:

• Hair density (follicles per square centimeter)
• Coverage area percentage
• Hair shaft thickness

These metrics are compared to your baseline and displayed in your patient portal, so you can see objective data on your improvement rather than relying on visual impressions alone.

We offer comprehensive diagnostic testing that goes beyond standard panels, including:

• Complete metabolic and hormone panels
• Nutrient status and deficiency testing
• Inflammatory and autoimmune markers
• Gut microbiome analysis
• Food sensitivity testing
• Heavy metal and environmental toxin panels
• Genetic testing and analysis
• Advanced cardiovascular markers

Your provider will recommend specific testing based on your symptoms, health history, and goals.

Yes, we offer virtual consultations for certain appointments, particularly follow-up visits and results reviews. However, initial new patient consultations and services requiring physical examination or procedures must be conducted in person at our Madison Avenue office.

Virtual appointments are conducted through our secure, HIPAA-compliant telehealth platform.

We work with a limited number of insurance plans that offer out-of-network benefits, including BlueCross BlueShield, United Healthcare, Aetna, Cigna, and Oxford.

Here's how it works:

• Your out-of-network deductible must be met before your insurance pays toward services
• We file claims directly to your insurance for your convenience—no superbills or paperwork for you to manage
• If your insurance reimburses less than our fees, you are responsible for the difference

We recommend calling your insurance to verify your out-of-network benefits before scheduling.

We file claims directly to your insurance company on your behalf—you don't have to deal with paperwork or submit anything yourself.

Here's the process:

• We verify your out-of-network benefits before your first visit
• After your appointment, we submit the claim to your insurance
• Your insurance processes the claim and sends reimbursement directly to us
• If there's a balance after insurance pays, we'll let you know

This approach lets you focus on your health while we handle the administrative details.

No, we do not provide superbills. Instead, we file claims directly to your insurance company for your convenience.

This means you don't have to:

• Fill out claim forms
• Submit paperwork to your insurance
• Track reimbursements yourself
• Wait for checks in the mail

Our team handles all the insurance paperwork so you can focus on your health journey.

Yes! Most of our services qualify for Health Savings Account (HSA) and Flexible Spending Account (FSA) payment. This includes consultations, lab testing, IV therapy, and many other services.

Simply use your HSA/FSA card at checkout, or pay with another method and submit for reimbursement from your account.

We accept the following payment methods:

• All major credit cards (Visa, Mastercard, Amex, Discover)
• HSA/FSA cards
• ACH bank transfer
• Financing options available

Membership fees are billed monthly via auto-pay for your convenience.

We offer three membership tiers designed around different needs:

• Essential ($297/month): 2 annual visits, 15% supplement discount, 1 IV session/year
• Signature ($597/month): 4 annual visits, 20% supplement discount, 4 IV sessions, 3 hair restoration sessions
• Elite ($1,197/month): 4 visits with Dr. Johnson, 30% discount, 12 IV sessions, 6 hair restoration sessions, direct physician access

Visit our Membership page for complete tier details and to find the right fit for you.

We're located in the heart of Midtown Manhattan:

Genesis Health NYC
425 Madison Avenue, 14th Floor
New York, NY 10017

Our office is near Grand Central Terminal with easy access via the 4, 5, 6, 7, and S trains. The building entrance is on Madison Avenue between 48th and 49th Streets.

• Monday – Thursday: 9:00 AM – 5:00 PM
• Friday: By appointment only
• Saturday: Closed
• Sunday: 10:00 AM – 4:00 PM (by appointment)

Yes, several parking garages are located within a short walk of our office. We can provide specific parking recommendations when you book your appointment. Street parking is also available but limited in Midtown.

Most patients find public transit (Grand Central Terminal is just a few blocks away) to be the most convenient option.

We request at least 48 hours notice for cancellations or rescheduling. This allows us to offer your appointment slot to another patient who may be waiting.

Late cancellations (less than 48 hours) or no-shows may be subject to a cancellation fee. We understand that emergencies happen—please contact us as soon as possible if you need to change your appointment.

You can reach us through multiple channels:

• Phone: (212) 644-9100
• Email: info@genesishealth.nyc
• Patient Portal: Message your care team directly
• Online: Contact form

For existing patients, the patient portal is the fastest way to reach your care team for non-urgent matters.

Yes, our office is fully ADA-accessible. The building has elevator access to all floors, and our office space accommodates wheelchairs and mobility devices. If you have specific accessibility needs, please let us know when booking so we can ensure your visit is comfortable.

We're always interested in connecting with talented healthcare professionals who share our passion for personalized, patient-centered care. Current and future openings may include:

• Nurse Practitioners
• Medical Assistants
• Patient Concierge / Front Desk Coordinators
• Marketing and Operations roles

Visit our Careers page for current openings or send your resume to careers@genesishealth.nyc.

Genesis Health offers a unique work environment where you can practice medicine the way it should be—with adequate time for each patient, a focus on root cause resolution, and a supportive team culture.

Our team members value:

• Meaningful patient relationships built over time
• A collaborative, non-hierarchical team environment
• Continuous learning in functional and integrative medicine
• Beautiful Madison Avenue office space
• Competitive compensation and benefits

To apply for a position at Genesis Health:

• Visit our Careers page to view current openings
• Email your resume and cover letter to careers@genesishealth.nyc
• Include the position title in your subject line

We review all applications and will contact qualified candidates for interviews. Even if we don't have a current opening that fits your background, we keep promising resumes on file for future opportunities.

We occasionally host clinical externships for qualified students in functional medicine, nursing, or related fields. Availability varies based on our current capacity and team needs.

If you're interested in externship opportunities, please email careers@genesishealth.nyc with your resume, a brief description of your program requirements, and your proposed timeline.

Full-time employees at Genesis Health enjoy a competitive benefits package that may include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Continuing education support
• Employee wellness benefits (including our own services)
• 401(k) retirement plan

Specific benefits vary by position. Details are discussed during the interview process.