No Commute
Meet with your care team without traveling to the office.
Virtual Care · Genesis Health NYC
Your Care.
Your Care.
Without the Commute.
Meet with your Genesis Health care team by secure video. Review results, discuss progress, and plan your next steps from home or your office.
- Secure Video Visits
- Sunday Appointments
- Ongoing Care
Who It’s For
Telehealth is available for established patients and suitable follow-up visits. Initial medical evaluations take place in person. Our team confirms eligibility based on your visit needs and physical location.
Why VirtualMake Follow-Up
Make Follow-Up
Care Easier.
Flexible Scheduling
Choose from available appointments, including Sunday hours.
Privacy Safeguards
Connect through our secure platform from a private space.
Personal Attention
Dedicated time to discuss your questions, symptoms, and care plan.
Easier Follow-Ups
Review results and treatment progress without an extra office trip.
Connected Care
Stay in touch between office visits, wherever virtual care is permitted.
Virtual ServicesServices
Services
Available Virtually.
Your physician may recommend an office visit when an examination, procedure, or other in-person assessment is needed.
- 01
Follow-Up Consultations
Review your progress and adjust your care plan when needed.
- 02
Lab Results Review
Understand your findings and discuss what comes next.
- 03
Hormone Care Follow-Ups
Discuss symptoms, treatment response, and ongoing monitoring.
- 04
Gut Health Follow-Ups
Review digestive symptoms, test findings, and nutrition recommendations.
- 05
Weight Management Check-Ins
Discuss progress, medication response, and adjustments to your plan.
- 06
Supplement & Lifestyle Guidance
Review supplements and daily habits around your health needs.
The Process
How Telehealth Works.
- 01
Schedule.
Book online or call our team to confirm the visit type and your location.
- 02
Prepare.
Follow your confirmation instructions, test your camera and microphone, and gather your questions.
- 03
Connect.
Open your secure appointment link in your browser. No app download required.
- 04
Review Your Next Steps.
Access your visit summary, instructions, and follow-up recommendations through the patient portal.
A Suitable Device
A computer, tablet, or smartphone with a camera and microphone.
A Reliable Connection
Stable internet that supports a video conversation.
A Private Space
A quiet, well-lit place where you can speak comfortably.
Your Information
Keep your medication list, recent results, and questions handy.
ScheduleVirtual
Virtual
Appointment Hours.
All times are Eastern Time. Appointments are subject to availability.
Ask our team about same-day openings.
Virtual appointment hours · ET
- Monday–Thursday9am–5pm
- FridayBy appointment
- SaturdayClosed
- Sunday7am–4pm, by appointment
Follow-Up VisitsFollow-Up
Follow-Up
Visit Options.
Choose the appointment length that fits your concerns. Our team confirms eligibility for virtual visits before booking.
Brief Follow-Up
$25030 minutes
A focused visit for one concern or a specific care adjustment.
- In person
Standard Follow-Up
$35045 minutes
Review your progress, ask questions, and discuss treatment adjustments.
- In person or virtual
Extended Follow-Up
$45075 minutes
More time for several concerns or a detailed treatment review.
- In person or virtual
New Patients
New to
New to
Genesis Health?
Begin with the New Patient Package: three in-person visits covering your 90-minute evaluation, results review, and progress follow-up.
Diagnostic lab work is included. Our team confirms the included panels and any additional testing costs before ordering.
A free discovery call can help you plan your first visit.
Book New Patient Package
FAQ
Telehealth FAQs
Is telehealth as effective as an office visit?
It can work well for results reviews and selected follow-ups. An office visit may be needed for a physical examination, new concerns, testing, or procedures.
Is the platform secure?
We use a secure telehealth platform with privacy safeguards for your health information. Join from a private location and use a personal device when possible.
Do I need to download an app?
No. Join through your browser using the appointment link and instructions we provide.
Can I receive prescriptions through telehealth?
Your physician may prescribe or renew medication when clinically appropriate and legally permitted. Depending on the medication and your circumstances, testing or an in-person visit may be needed.
Can I join while traveling or after moving?
Tell us where you’ll physically be during the appointment. Your physician must be authorized to provide care in that location, so travel or relocation may affect availability.
Does insurance cover telehealth?
Coverage depends on your plan, provider network, and visit type. Our team can help review your benefits and discuss expected charges before booking.
What if I have technical difficulties?
Call (212) 644-9100. We’ll help you reconnect or discuss another appointment arrangement if needed.